As far as I can tell customer service agents have 3 main responsibilities:
1. To waste 10-15 minutes of my time by confirming who I am, asking questions that I have already answered and most likely wanking it on the other end of the phone just to tell me that they can't do what I want but they will transfer me to someone who can.
2. To make a simple change of information in the database take multiple hours instead of the 15 seconds it takes to type my correct fucking email address so I can be sent the information I need when I need it, which frankly is the only reason I am paying these ass clowns anyway.
3. To be paid to be retarded and generally piss me and millions of other poor bastards off on a consistent basis.
The only thing worse than a real person being paid to shit on your day is an automated crap machine with 20 questions that you have to constantly repeat your information to because the voice recognition software is about 2 years shy of differentiating Hannah Montana and James Earl Jones.
To be fair there are a very, very small amount of qualified, caring people who work as customer service agents and when you find one and they are of some amount of help ask to talk to their supervisor and thank them. It only takes 30 seconds and it helps ensure that quality service will be given in the future.
Moral of the story: Don't suck at life and waste my time by being an incompetent ruiner that gets paid to stand in the way of my needs and good customer service.
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That'll teach you to use a telephone, Mr. Millionaire.
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